We at Pergolas Sydney Authority appreciate the confidence and trust our clients place in us when they order pergola kits, brackets, and shade sails. Within 30 days of your purchase, if you decide to change your mind, we will be happy to exchange your item or refund the purchase price, provided Pergolas Sydney Authority can verify the following:

You have the proper documentation, such as an invoice or receipt, attesting to your purchase from us.
When purchased or delivered to your door, the product and its packaging (including manuals, accessories, and packaging, etc.) are in their original condition.

The customer has not misused or damaged the product (i.e., assembled your kit, disassembled it for a return or exchange, AND/OR damaged it in the process).
Save in cases where the product is defective upon purchase, it must be in a resalable state. If a product turns out to be defective, please email us as soon as possible with screenshots of the harmed item